Terms & Conditions and Cancellation Policy

1. About these terms

These terms govern consultancy services provided by Sapphire RH Limited (“we”, “us”), company number 14537434, registered in England and Wales, to you (“the client”). By engaging us you accept these terms unless a signed proposal states otherwise. Where a signed proposal conflicts with these terms, the proposal prevails for that engagement.

2. Services

We provide independent telecommunications consultancy: audits, assessments, market comparisons, planning, vendor selection support, migration project support and ongoing advisory. Descriptions of each service line, the deliverables included and the applicable fees are published on our Services and Pricing Information pages and confirmed in the written proposal for each engagement.

3. Independence

We do not resell telecoms services and we are not an agent of any carrier or platform vendor. Any commission, dealer bonus, referral fee or success payment offered to us by a supplier in connection with your engagement will be declined, or credited in full to you, at our written notice to you. Recommendations are given on a best-efforts basis using information available at the time; carrier availability, pricing and product terms are ultimately controlled by the suppliers, not by us.

4. Fees and payment

• All fees are quoted in GBP and are exclusive of VAT, which is added where applicable.
• Fixed-fee services (Communications Audit £120; VoIP Readiness Assessment £165 per site; Connectivity Comparison £145 for up to 3 sites; Communications Planning £180) are payable in full on engagement. Work begins when payment clears.
• The Advisory Retainer (£85 per month) is billed monthly in advance. The first month begins on the 1st of the following month. Either party may end the retainer with one month’s written notice; unused portions of a paid month are not refunded but work stops at the notice date end.
• Vendor Selection & Migration projects (from £195) are quoted as a fixed price after the free discovery call. Payment is invoiced at agreed milestones: typically 40% on engagement, 40% on delivery of the scored comparison, 20% after migration completion. The quoted price is fixed unless the client changes scope mid-project, in which case a written variation is agreed first.
• Invoices are due within 14 days. Late payment accrues interest at 4% above the Bank of England base rate.

5. Client responsibilities

Timely delivery depends on the client supplying bills, contract documents, site access information and supplier correspondence promptly. Timescales quoted assume documents are provided within 5 working days of request. Delays in supplying information extend our delivery timescale by an equivalent period.

6. Cancellation policy

• Free discovery calls may be cancelled at any time without charge.
• Fixed-fee services cancelled in writing before work has started are refunded in full within 10 working days. Once work has started, the fee is payable in full and is non-refundable; findings work produced to the cancellation date will be delivered.
• Retainer: stop with one month’s written notice. No minimum term.
• Refunds under the fixed-fee model apply only where the service has not commenced. Partial refunds are not offered for partially completed audits; clients receive all completed findings and documentation for fees already invoiced, so no paid value is lost mid-engagement.
• Project engagements: milestone payments already invoiced are payable for work performed. If the client cancels between milestones, only performed work to the cancellation date is charged.

7. Liability

We provide advice and written deliverables; decisions to contract with suppliers remain the client’s. Our liability for any claim arising from an engagement is limited to the fees actually paid by the client for that engagement. We are not liable for suppliers’ acts, omissions, price changes or service failures, nor for indirect or consequential losses including lost profits or business interruption.

8. Confidentiality and data

Each party keeps the other’s confidential information confidential and uses it only for the engagement. We process personal data under UK data protection law as described in our Privacy Policy. Engagement records are retained for 6 years for accountancy and dispute purposes.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

10. Company details

Sapphire RH Limited · Company No. 14537434 · Registered in England & Wales · info@sapphirerh.consulting · +44 7555 115205 · Version: 1.0, effective from first publication of this website.